Complaints

The Scout Association has a policy in place to ensure that complaints are taken seriously and dealt with appropriately.

The 4^th Stafford Scout Group follows the procedures outlined by the Scout Association Complaints Policy.

Making a complaint…

Complaints should attempt to be resolved informally, by raising the complaint with the relevant Section Team in the first instance.

Where complaints cannot be resolved informally, complainants should put their concerns in writing to:

• Where the complaint concerns a member of a Section Team, to the relevant Section Team Leader, who will investigate.
• Where the complaint concerns a Section Team Leader, to the Group Scout Leader/Lead Volunteer, who will investigate.
• Where the complaint concerns the Group Scout Leader/Lead Volunteer, to the Group Leadership Team (via a Section Team Leader) or the Group Chairman, who will act as a collative or nominate someone to investigate.

Reporting a safeguarding concern…

Concerns regarding the safety or welfare of a young person should be reported to Scouting Headquarters.